Position Summary
Under the supervision of the Dental Practice Manager, the Dental Administrative Assistant is responsible for patient reception, clinic appointment schedules, comprehensive handling of patient financial and demographic information, and the accurate completion of the appointment and entry of charges and payments.
Key Responsibilities
Essential duties include but are not limited to:
- Answers the phone in a prompt, courteous and professional manner. Records messages when
- needed and relays them to the appropriate party. Reviews messages on the answering queue
- daily, returning calls as warranted.
- Maintains insurance verification and eligibility, and up to date income verification records for
- all scheduled patients.
- Schedules patients appropriately and accurately following guidelines as outlined in the standard
- operating procedures, collecting appropriate information needed.
- Telephones all patients scheduled two days ahead, reviews and confirms the appointment time,
- location, funding and eligibility. Documents in detail completion of the confirmation call.
- Advises the patient of co-pays, deductibles, and self-pay responsibilities. Prepares any/all
- paperwork needed for the visit.
- Maintains a short-call system as outlined in the standard operating procedures to assist those
- patients who wish to get in earlier.
- Greets patients upon arrival. Collects identification and insurance information, verifies and
- collects appropriate payments and co-payments. Assists patient with the completion of forms.
- Records all payments following department-approved guidelines and issues a receipt to the
- patient. Scans all documents into patient file and electronically notifies clinical dental staff
- when patient is available for treatment. Informs emergency walk-in patients of departmental
- policy and informs appropriate staff of emergency patients waiting.
- Ensures that patients’ medical history documents are updated.
- Collaborating with the clinical team, submits requests for pre-authorization for all procedures
- as needed, to include copies of needed information and x-rays required. Follows up each
- request in a timely manner and ensures that all responses are scanned into the patient chart.
- Performs general office assistance as requested.
- Maintains a professional and courteous demeanor at all times.
- Attends mandatory training, staff and safety meetings and participates appropriately.
- Performs other duties as assigned or requested.
Minimum Qualifications
Education:
- High school diploma or equivalent required
Experience:
- Previous Dental Office Experience
- Dental Terminology
Licensure / Certification:
- N/A
Skills:
- Bilingual English/Spanish strongly preferred
- Proficiency in Google Workspace
Work Environment & Physical Requirements
Work is 100% onsite and normally performed indoors but travel between sites may be in varying temperatures.
